my97 — Official Document

my97 Terms & Conditions

By using this platform, you are considered to have read and agreed to all terms and conditions set out here.

Last Updated: 30 October 2026
Table of Contents

1. General Terms

These terms and conditions form a legal agreement between the user and my97 for use of the my97 platform (including the site, mobile software, and all related services).

By accessing the platform, registering an account, or using the services, you are considered to have fully read and agreed to these terms, the Privacy Policy, and the Responsible Gaming Policy. If you do not accept this agreement, you must stop using the platform.

my97 reserves the right to amend these terms at any time. Amendments take effect from the date they are published on the platform. Continued use of the platform constitutes acceptance of the amendments.

2. Eligibility

To use the my97 platform, you must meet the following requirements —

  • You must be of the legally required age in your country of birth, or 21+ years old, whichever applies.
  • You must register an account in your own name for your own personal use only.
  • You must not reside in a jurisdiction where gambling is prohibited by law.
  • You must not have been previously removed from this platform.
21+ Warning: This service is not available to anyone under 21 years of age. my97 reserves the right to request proof of age at any time.

3. Account Registration and Management

3.1 — Individual Accounts

Each person may only open one account. If multiple accounts are found, my97 reserves the right to remove the additional accounts and any associated funds.

3.2 — Registered Information

All information provided at registration must be accurate, complete, and up to date. If false information is used to register, my97 reserves the right to close the account immediately.

3.3 — Account Security

Do not share or give your login credentials to anyone else. You are personally responsible for any losses resulting from use of your account. If you suspect unauthorized access to your account, contact [email protected] immediately.

4. Deposits and Withdrawals

4.1 — Deposits

Available deposit methods — KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer. The minimum deposit amount is 20,000 Ks.

4.2 — Withdrawals

The minimum withdrawal amount is 30,000 Ks. Withdrawals are normally processed within 15 minutes to 2 hours.

4.3 — Identity Verification

my97 reserves the right to verify your identity through the KYC (Know Your Customer) process when processing deposits and withdrawals. Withdrawals will only be processed after verification is complete.

4.4 — Payment Policy

Deposits and withdrawals are processed in Myanmar Kyat (MMK/Ks) only. The name on the payment must match the name on the account. Third-party payments are not accepted.

Withdrawal requests are processed during business hours. Please note that delays may occur due to bank fees or reasons related to third-party payment services.

5. Bonuses and Promotions

5.1 — Welcome Bonus

New players at my97 can receive a 200% bonus on their first deposit — up to 500,000 Ks. To withdraw this bonus, a wagering requirement of 25x the bonus amount must be completed first.

Example 1: Deposit 20,000 Ks and receive a 40,000 Ks bonus; total balance 60,000 Ks; wagering requirement = 40,000 Ks × 25 = 1,000,000 Ks

Example 2: Deposit 520,000 Ks and receive a 500,000 Ks bonus; total balance 1,020,000 Ks; wagering requirement = 500,000 Ks × 25 = 12,500,000 Ks

5.2 — General Bonus Terms

  • The specific terms for each bonus are as stated in the bonus announcement.
  • Bonus funds cannot be withdrawn until the wagering requirement has been met.
  • Requesting a withdrawal before a bonus has been credited may result in the bonus being forfeited.
  • my97 reserves the right to modify or cancel any bonus with prior notice.
  • The welcome bonus can only be claimed once per person, per household, and per IP address.

5.3 — VIP Levels

my97's VIP program has three tiers: Bronze, Silver, and Gold. Bronze members can earn up to 0.3% weekly cashback, Silver up to 0.5%, and Gold up to 0.8%. Tier upgrades are based on each player's activity and are determined by my97.

6. Game Rules

6.1 — Fair Play

Games on the my97 platform comply with Random Number Generator (RNG) standards and fair play policies. In the event of any game dispute, my97's decision is final.

6.2 — Football Betting

Bets cannot be changed or cancelled once they have been placed. Decisions regarding abandoned or postponed matches can be found in my97's Sportsbook Rules.

6.3 — Live Casino

If a Live Casino game (including Baccarat, Roulette, and Dragon Tiger) is interrupted due to a technical issue, the outcome will be determined based on my97's server records.

6.4 — Slots

For slots games, the server data is used to confirm the exact result at the time of settlement. If the result shown on the player's screen differs from the server record, the server record is considered correct.

7. Prohibited Activities

The following activities are strictly prohibited on the my97 platform —

  • Exploiting bonuses illegally (Bonus Abuse), or opening a second account to claim additional bonuses.
  • Playing using bots, scripts, or pre-programmed software.
  • Suspicious deposits or withdrawals related to Money Laundering.
  • Colluding with other players to pre-arrange game outcomes.
  • Knowingly exploiting platform glitches or bugs for financial gain.
  • Using invalid or unauthorized payment methods.

If any of these activities are detected, my97 has the right to immediately close the account and confiscate all funds in that account without prior notice.

8. Account Closure and Suspension

8.1 — my97's Right to Close Accounts

my97 may immediately close an account without prior notice in the following situations —

  • When a breach of these terms and conditions is found
  • When unfair play or fraud is suspected
  • Due to a court order or legal requirement

8.2 — Closure by the Player

If you wish to close your account yourself, contact [email protected]. Any remaining balance at the time of closure (funds with completed wagering) may be withdrawn if it meets the required conditions.

9. Privacy and Data

my97 protects your personal information using SSL encryption technology. For details on how data is collected, stored, and used, please read our Privacy Policy.

Data collected through your use of the my97 platform is used only to improve services, conduct security checks, and fulfil legal obligations. my97 guarantees that personal information will not be sold or shared with third parties.

10. Limitation of Liability

my97 provides the platform on an "as-is" basis. my97 is not responsible for any indirect losses arising from technical issues, connection failures, or loss of data submitted by the player.

my97 will not be held responsible for bonuses issued by the platform, game results, or any disruption to game-related decisions caused by Force Majeure events.

11. Changes

my97 may amend these terms and conditions at any time. Changes take effect immediately upon being published on the platform. Players are encouraged to review this page regularly. Continued use of the platform after any changes will be considered acceptance of those changes.

If you have any questions about these terms and conditions, you can reach us via 24/7 Live Chat or by email at [email protected].

Terms and Conditions FAQ

When the terms change, the "Last Updated" date on this page is updated. Major changes may also be notified via a pop-up message after you log in. We recommend checking this page regularly.

my97's policy allows only one account per person. If duplicate accounts are found, those accounts along with any associated bonuses and funds may be cancelled. If you accidentally opened more than one account, contact [email protected] to resolve it.

A wagering requirement is the total amount you must play through before bonus funds can be withdrawn. For example — if you receive a 40,000 Ks bonus, you must wager 40,000 Ks × 25 = 1,000,000 Ks before you can withdraw the bonus funds.

Normal withdrawal processing time is between 15 minutes and 2 hours. Please note that withdrawals cannot be processed until your KYC verification is complete. Once KYC verification is done, withdrawal requests are processed as normal.

You can reach us in Burmese via my97's 24/7 Live Chat or by emailing [email protected]. Our Customer Support team is available 24 hours a day, 7 days a week.

No. my97's policy requires that the name of the person making the payment match the name on the account. Third-party payments are not accepted under any circumstances. Violating this policy may result in funds and the account being removed.