my97 Privacy Policy
This page openly explains how my97 handles your personal data. Keeping your data safe and secure is one of our priorities.
This Privacy Policy ("Policy") explains how personal data of players ("you" or "user") who use the my97 platform and its related websites is collected, used, stored, and protected. By continuing to use the my97 website, you agree to the terms set out in this Policy. If you have any questions about data protection, contact us at [email protected] at any time.
1. Data We Collect
1.1 Data You Provide Directly
When you open an account on my97, make a deposit or withdrawal, or contact customer support, we may collect the following —
- Full name and username
- Date of birth (for age verification)
- Email address
- Phone number
- Payment-related details (KBZPay, Wave Money, AYA Pay, CB Pay, and bank account information)
- Identity verification documents (where national ID verification is required)
1.2 Data Collected Automatically
While you use the website, the following technical data is collected automatically —
- IP address and location data
- Browser type and device information
- Cookies and gaming session records
- Login time and session duration
- Game activity logs
2. How We Use Your Data
2.1 Providing and Managing Services
my97 uses the personal data collected for the following purposes —
- Creating and managing accounts
- Processing deposits and withdrawals
- Managing game history and bonuses
- Handling customer support interactions
- Carrying out platform security checks
2.2 Meeting Legal Obligations
Data is used for financial fraud prevention, age verification (21 and above), and implementing responsible gambling policies. These measures are essential for monitoring the safety and security of the website.
2.3 Analysis for Platform Improvement
Player gameplay and platform usage data are used in website improvement operations. This data is analysed in aggregated form only, where no individual can be identified.
3. Cookies and Tracking Technologies
3.1 Use of Cookies
The my97 website uses Cookies technology for the following purposes —
- Maintaining login session status
- Recording player access data
- Saving platform settings and preferences
- Checking website security
3.2 Cookie Controls
You can restrict or block Cookies through your browser settings. Please note that some platform features may be affected. Your consent for Cookies will be collected on your first visit.
4. Third Parties and Data Sharing
4.1 Sharing with Service Providers
my97 will not sell or rent players' personal data to third parties. Data is shared only with service providers (payment processors, software providers) where strictly necessary to deliver the service. Those providers are also required to protect personal data in line with this policy.
4.2 Legal Requests
Data may be shared with the relevant authorities when responding to requests from legal authorities or conducting anti-corruption checks. Any such sharing will be carried out in accordance with the law, and players will be notified where possible.
4.3 International Data Transfers
Our servers may be located overseas. Where a data transfer takes place, it will be handled in accordance with SSL encryption and international security standards.
5. Data Retention Period
5.1 Retention Duration
my97 retains a player's personal data until the following conditions are resolved —
- For as long as the account remains active
- Until all outstanding financial matters are settled
- Until the minimum retention period required by law or for legal reasons has expired
5.2 Data Deletion
Once the retention period has ended, the relevant data will be deleted or anonymised in accordance with legal procedures.
6. Player Rights
Right to Access
You can ask what personal data my97 holds about you. Contact [email protected] and we will respond within the specified timeframe.
Right to Rectification
You can request that inaccurate or incomplete personal data be corrected. If it can be corrected directly in your account settings, you may do so yourself; otherwise, contact customer support.
Right to Erasure
You can request deletion of data that is not required by law. Financial records and fraud prevention data will be retained as required, but all other data will be acted upon.
Right to Portability
You can request a copy of your personal data in a portable digital format. We will always make our best effort to fulfil this request.
To exercise any of these rights, contact [email protected] with a request that includes verifiable identifying information. We will respond without unnecessary delay.
7. Data Security Measures
7.1 Technical Protections
The my97 platform uses the following technologies to protect player data —
- Data transfers are protected with SSL (Secure Socket Layer) encryption
- Payment data is stored in encrypted form
- Inactive registered data is protected with hash encryption
- Server access is restricted and managed
7.2 Administrative Protections
The number of staff who can access personal data is restricted. Staff with access must sign a confidentiality agreement and attend ongoing data protection training. In the event of a data breach, players will be notified within the specified timeframe.
7.3 Player Responsibilities
Players are also responsible for their own account security: use a strong password, do not share your login details with anyone, and report any suspicious access immediately.
8. Child Protection
my97 is for adults aged 21+ only. We do not knowingly collect personal information from anyone under 21. If we become aware that a child has provided their information, we will delete it immediately. If this happens, please contact us at [email protected].
9. Policy Updates
my97 reserves the right to update this privacy policy at any time. For significant changes, the date will be noted on the website and players will be notified where required. Continuing to use the website after any update means you accept the revised policy. We recommend reading this policy regularly.
10. Contact my97
If you have any questions, requests, or complaints about this privacy policy, you can reach us through the following channels —
- Email: [email protected]
- Live Chat: Available 24/7 in Myanmar language via Live Chat on the website
We are committed to resolving any privacy-related questions or requests as quickly as possible. We understand that protecting player data is a core part of the trust between players and the platform.