Questions & Answers
Full list of frequently asked questions
by my97 players
From football betting to deposits and withdrawals, KYC verification, and responsible gambling — find all the questions players always want answered in one place.
my97 has compiled questions asked by players and answered them in detail on this FAQ page. How to read football betting odds, what RTP and volatility mean in slots, why you need to submit KYC documents, how to deposit with KBZPay and Wave Money — 23 questions across 5 sections are answered here, and you can jump directly to the part you need. If you can't find your answer on this page, Live Chat support is available 24/7 to help.
Football Betting
Live betting lets you place bets on a match while it is in progress. At my97, live odds update in real time and you can recalculate your chances based on the current state of the match at any moment. Just log in to your account, go to the live section, select the match that is being played, and place your bet.
Once a match is over and the result is officially announced, your account is credited automatically shortly after. If the result is still uncertain, winnings may not arrive immediately and could take some time. If you have any issue, you can reach us 24/7 via Live Chat.
Handicap is a system that assigns a head-start goal difference to level the playing field between a stronger and a weaker team. For example, if Team A is given a -1.5 handicap, Team A must win by 2 or more goals for your bet to pay out. Players can choose from different win probabilities and pick the odds that suit them best.
An accumulator combines the results of more than one match, with the odds multiplied together for a bigger potential payout. At my97 you can combine many matches, but since one wrong result loses the whole bet, you should think carefully about your predictions before placing it.
Yes. At my97 you can bet on EPL (English Premier League), MNL (Myanmar National League), and a wide range of football leagues from around the world. You can lock in pre-match odds before kick-off and continue betting in-play during the live period.
Slots & Jackpot
RTP (Return to Player) is the percentage of total bets that a game is expected to pay back to players over a long period of play. A game with a higher RTP tends to return a higher percentage to players over time, but it is not a guarantee that you will win at any given moment.
High-volatility games pay out larger prizes but less frequently, and there can be long stretches without a win. Low-volatility games pay out smaller prizes more often. You should pick the type that fits your budget and your preferred playing style.
With a progressive jackpot, a portion of every bet placed by any player is added to the prize pool, which keeps growing until someone hits the jackpot and takes the full amount. Because the winning spin can happen to any player at any time, you could hit a big jackpot at any moment.
Free spins let you spin a designated game a set number of times without spending extra money. They are triggered by landing scatter symbols in the game, or awarded by the platform as part of a welcome bonus. Winnings from free spins may be subject to wagering requirements, so read the terms before you use them.
Players with a smaller budget should look for low-volatility games with a low minimum bet, which lets you play longer. If you have a bigger budget, you can try high-volatility games or progressive jackpot games. Playing games in demo (free play) mode first is the best way to check whether they suit your budget.
Personal Information Verification
Verifying each player's personal information is there to prevent financial fraud and to guarantee account ownership. This process protects every individual account and ensures that only you can authorise withdrawals from your own account.
You will be informed of the rejection along with the reason. You can prepare a clear photo, a valid identity document (NRC or passport), and a good proof-of-address document, then resubmit. If you find it difficult to handle, contact a support agent via Live Chat.
my97 stores players' personal documents securely with SSL encryption and never shares them with third parties, in accordance with our Privacy Policy. To learn more about data protection, you can read the Privacy Policy page.
They must match exactly. The name used to open your my97 account must be the same as the name on your KBZPay / Wave Money / AYA Pay / CB Pay / bank account. If they do not match, withdrawals may be temporarily blocked. This protection is in place for the player's own security.
Deposit
At my97 you can deposit via KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer. The minimum deposit amount is 20,000 Ks and credit typically arrives almost instantly. With the app installed on your phone, you can deposit easily from anywhere.
my97 does not charge any deposit fee. However, please note that payment services such as KBZPay, Wave Money, AYA Pay, and CB Pay may apply their own fees to your deposit or transfer.
To deposit with Wave Money, log in to your my97 account, go to the deposit section, select Wave Money, transfer the money from your Wave app to the number provided by the platform, then submit the transaction ID. Funds should arrive in your account within around 15 minutes. If you have any issues, Live Chat is available to help.
Log in to your my97 account, tap deposit, and select KBZPay. Transfer the money from your KBZPay app to the receiving number provided by the platform. Copy the transaction reference and confirm it on the platform. Funds will only be credited if the amount is correct. If they do not arrive, contact Live Chat with a screenshot.
First, check the transaction history in your payment app. If the transfer is recorded there but the funds have not arrived in your account, contact Live Chat within 24 hours with a screenshot. If there is no transfer record, it means the deposit was not completed on your end and you can try again.
Responsible Gaming
You must be at least 21 years old to play at my97. This is a rule set in the interest of players and is intended to promote responsible gaming. Age is verified during the KYC verification process.
Yes, you can. You can adjust daily, weekly, or monthly deposit limits from your account settings. This feature helps you manage your own budget and maintain healthy gambling habits. If you want to increase a limit, you will only be able to do so after a cooling-off period has passed.
For gaming support, you can visit my97's Responsible Gaming page or contact a specialist via Live Chat. If gaming is significantly affecting your life or finances, we recommend seeking help from external medical and professional experts.
Cooling-off means temporarily closing your account for a few days to around a week, after which it can be reopened automatically. Self-exclusion means closing your account for a longer period — one month, one year, or permanently — and it can only be reopened once that period has ended. Both can be arranged through Live Chat.
If you are gambling to try to win back losses immediately, borrowing money to gamble, hiding your gambling from others, or finding that gambling is affecting your daily life — these are warning signs. If they apply to you, take a break or seek help from a professional as soon as possible.
We are here to help
Any questions not covered in this FAQ can be shared in Myanmar language via 24/7 Live Chat or Email. Players who are logged in can click Live Chat from within their account to get in touch right away.
Email — [email protected] | Live Chat — 24/7 in Myanmar language